Contact Centres

Countless studies show that customers will move to your competition when they can't easily contact your business, or when they receive a negative response from your business.

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We promised to get you the very best business VoIP phone system at the best price.

Are you Ready for Cloud Contact Centre?

FAQ

Are you Ready for Cloud Contact Centre?

Omni-Channel is an innovative contact centre platform that allows sales, service and support agents to serve customers across multiple channels. Our customisable AI framework, Cirrus AI, can be blended with Omni to drive further efficiencies – no ordinary chatbot, Cirrus AI soaks up knowledge from conversations and uses this “learning” to deliver accurate and contextually relevant information.

Cirrus AI is an intelligent virtual assistant that provides 24/7 service for Sheraton Hotels & Resorts guests. Cirrus AI can be blended with Omni to drive further efficiencies – no ordinary chatbot. Cirrus AI soaks up knowledge from conversations and uses this “learning” to deliver accurate and contextually relevant information.

Complete Flexibility comes from a combination of a Connected technology stack with no extra software to install and no servers to provision, instant provisioning and almost limitless scalability. Access from anywhere with reliable, scalable connectivity from the Cirrus platform.

The Cirrus cloud promises 99.999% uptime using an industry-standard 60-second Recovery Time Objective SLA. Data centres are no single points of failure. The application tier is automatically sharded to 3 geographically distinct hosts across 3 data centres synchronised every 100ms.

An intelligent payment solution with one-click technology and that removes the problem of PCI security, simple and ideal for immediate contact centre transactions.

On-site and in-situ training, staggered go-live sessions and real-time migration, backed up by outstanding analysis and support from Cirrus.

Cirrus Cloud Contact Centre

The Cirrus Contact Centre Voice Platform

The Cirrus Contact Centre Voice Platform

Cirrus Contact Centre Voice Platform Nucleus is the only contact centre solution that gives you complete control over your business. You define what each customer experience looks like, how each call is queued and the intelligence associated with routing. Meanwhile, our team of experts are on hand to help you set up, manage and grow your contact centre - giving you peace of mind knowing that our support services are available 24/7/365.


Features of the Cirrus Contact Centre Voice Platform

Unified Desktop

Access to everything via one unified system, the Omni-channel functionality performed in a simple view that’s so easy to use.

Instant Provision

Service changes, IVR announcements, skillset varieties, adding licences and agent groups, all delivered in one click.

Active Monitoring

With real-time analysis and constant visibility, you can continuously monitor performance and make needed adjustments.

Advanced Queuing and Intelligent Routing

Hit your service levels and still maximise your contact centre productivity by configuring every queue, rule and group and managing communications across multiple channels and agent groups

SIP Trunking Solutions

If your organisation is on a tight budget and can't justify the expense of ISDN, SIP trunking offers a cost-effective alternative for routing calls to and from landlines.

Horizon Enhancements

Horizon can make your business more efficient, more reliable and more profitable. With the flexibility of a hosted system, you will be able to change your service or even rebrand quickly and easily with minimal disruption to your business.

SIP Trunk Call Manager

SIP Trunk Call Manager enables you to define call handling policies for each of your SIP users' phone devices. You can also give them the capability to work together in group calls, conference calls, chat conferences, call recording, start menu start-up bar, and allow them to transfer calls to one another. 

Toll Fraud

In minutes, your system is protected from illegal toll fraud. Bolt-on to any analogue or digital system and safeguard your company’s telephone lines from Toll Fraud – a silent killer costs UK businesses 40 million pounds a year.

Contact Centres

We can help you manage contacts from multiple sources, including email, mobile and social media, to provide a better customer experience. You improve your brand’s presence, increase your reach and reduce your costs.

Link Pay+

Open your door to the world of payments with Link Pay, a new payment method. Link Pay allows customers to make secure payments using any device and any channel. Link Pay creates a straightforward experience for cardholders while giving merchants the flexibility to accept payment in the most convenient way for them.

Industries We Support with VoIP Phone Systems

Whatever your requirements, we will deliver a British VoIP solution that effectively communicates in UK businesses and sticks to your budget and is packed with the features and functions your organisation demands. We will take all of the hard work from searching for an ideal product and whittle it down to just one. From this, you can choose your ideal product, and we will ensure it meets or exceeds all of your requirements and expectations.


British VoIP Phone Systems

VoIP Phone Systems

Our VoIP phone systems and services enable companies to embrace the benefits of cloud-based phone systems by creating a simple and cost-effective alternative that increases staff efficiency and business responsiveness.

Business Phone Systems

We know that the success of your business relies on your phone system, and we want to help. That's why we offer a range of small business telephone systems, including Cloud-based VoIP and on-premise phone systems. Our highly trained sales team will help you choose the right system for your business.

Telephone Numbers

We can also help you get a unique telephone number for your business. Your customers can remember your phone number, encouraging repeat calls and creating a strong association in their minds with the area code and telephone numbers.

On-Premise Phone Systems

Our range of on-premise VoIP business phone systems offers you the latest technology at prices that won't empty your bank account. We've designed these systems to keep your telephony costs down by taking advantage of the cost savings available through technology.

Microsoft Teams Phone System

The Microsoft Teams phone system allows users to replace their existing PBX system or make and receive calls using Microsoft Teams. This voice-over-IP feature is designed to help improve the collaboration process between teams, helping them work better together.

Business Lines and Calls

British VoIP is an alternative provider of business phone lines and calls. We are easy to convert to because of our flexible packages - plus why compromise your call quality on your new phone system? We are perfect for new businesses who are looking to cut costs but keep 100% of their profit!

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