SIP Trunk Call Manager

Improve staff productivity by over 40% with FREE call stats.

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We promised to get you the very best business VoIP phone system at the best price.

SIP Trunk Call Manager offers a full feature set that puts you in control of your communications while providing the collaborative capabilities of today's leading business applications.

The UK's most complete hosted inbound call management solution. UK SIP Trunk Call Manager provides you with all the benefits of Focus Group SIP Trunks with a centralised inbound call management service, accessed through an easy-to-use web portal and mobile app. UK SIP Trunk Call Manager offers robust business continuity as a standard, allowing you to manage your entire number of estate and all aspects of your inbound calls. It lets you consolidate all your numbers onto a single platform, meaning you'll never miss a call.

British Voip understand that running a business can be challenging, but we're here to help. We don't just distribute services and products, we're a powerful voice in the market, ensuring that businesses like yours succeed.


Upgrade to the SIP Trunk Call Manager

  • Enhanced SIP service - gives you complete and direct control of your inbound numbers
  • Built-in disaster recovery - never miss a call
  • Online portal to manage your numbers
  • Easy management via a mobile app
  • A direct ISDN replacement - save up to 50% online rental and up to 25% on calls
  • 01, 02, 03 and 08 termination on subscribed Focus SIP Trunks - no number translation
  • One point of contact providing your SIP trunks and call management via a straightforward solution
  • Easy management via an app and web portal

Range of SIP Trunk Call Manager inclusive features

Geo or non-geo termination directly on the SIP endpoint
Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app.

Termination on number
Redirect inbound calls to achieve business continuity and flexible working.

Time/day of week routing
Schedule call routing in advance according to business hours and call handling preferences.

Divert on busy/out of office/no answer
Maximise call handling potential and provide an improved service to the caller.

Snapshot Management Information Statistics (MIS)
View call handling performance at a glance and monitor inbound call handling efficiencies

Email alert on missed call
Ensure you are notified of any unanswered/engaged calls - ideal management tool for ensuring staff productivity and following up every sales lead.

'One Touch' business continuity
Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore the last active call plan instantly - immediate continuity in the event of office evacuations.

Date routing
Set up date-specific routing in advance - e.g. Bank Holidays

Call whisper agent notifications.
Popular applications include providing an announcement to be played to the call answering agent on pick-up, which prompts them to answer the incoming call with an appropriate greeting, giving a professional and personal impression to the caller.
Hunt Groups
A serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person.

Call Distribution
Serial, hunt group and percentage-based routing enable load balancing of calls across sites or teams of people.

Call Queuing
Queue incoming calls on a destination number to assist with call handling during busy peak periods—end user-configurable announcements, breakout and overflow options. Live queue stats enable effective queue management.

Voicemail
Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a callback.

Advanced statistics
Online access to comprehensive call statistics, which enable informed business decisions. Advanced management information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.

Push reports - advanced statistics via email
Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods.

SIP Trunk Call Manager App
Provides quick access to critical functionality and the ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device.

The above features are inclusive on all the numbers you purchase, giving you total control over your own DDI. In addition, we offer several chargeable premium features such as Area-based Routing, Announcements and Auto Attend (IVR), which can be applied to individual DDIs as required.

Combine these features with the ability to fully control all aspects of the service via a unique web-based portal and app service and you get a compelling solution for your business.

Industries We Support with VoIP Phone Systems

No matter what you need, we will find the ideal product to suit your organisation. We'll take the strain out of performing this research and put everything you need right in front of you. From here, it's simple to make your purchase decision. It's easy to see how much money can be saved by visiting telecoms comparison sites like this one, to begin with, the VoIP system.


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