Horizon Enhancements

Horizon has been the leading hosted platform in the UK for the past ten years. British VoIP help you get the most out of this award-winning hosted phone system. There are plenty of valuable features and enhancements available to refine your business.

Call us on 03300 586 013

Horizon for Business includes unlimited UK landline calls

Horizon is more than just another communications provider. It's also a complete communications solution for small-to-medium sized businesses. With Horizon, you can save money on your telecoms costs while at the same time giving your business the quality of service you want and need.

Collaborate

Collaborate is a software upgrade for users of our Horizon portfolio of solutions and is available as a flexible and straightforward add-on. It will transform how your users communicate and collaborate, improving the experience through - Instant messaging and presence - Voice, video calling and desktop sharing - File transfer - Desktop, document and application sharing.

The fantastic, award-winning Horizon Communications Server has been updated to include many new features, and this latest release is named Horizon Collaborate. It includes a complete, actual unified communications service with a ton of new features and enhancements! I will go over what's included in this latest release.

Soft Client

Horizon is the only unified communications provider that unifies messaging, presence, voice, video and collaboration technology in one easy-to-view interface. With the power of Horizon, you can be sure your colleagues and customers are always in contact. Horizon is scalable to fit any business with solutions to meet the specific needs of your people, whether that's desktop, laptop, tablet or mobile device.

The Horizon Desktop Client software lets you connect a standard office phone to your PC, Mac or tablet. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon. Using existing devices, you can reduce the cost of entry to a hosted solution and minimise telephony costs incurred whilst on the move or in different locations.

The Integrator is an application that gives you control from your desktop without having to log in to Horizon and extends Horizon's interactivity with crucial programs such as Microsoft Outlook and Skype for Business. Its CRM Integrator can be added for even easier integration with your CRM.

Integrator CRM is an add-on solution which can be seamlessly integrated with any CRM system, including Salesforce and Microsoft Dynamics. It allows users to more easily and efficiently access and update their CRM contacts and call logs via a telephone, desktop computer or mobile phone. Integrator CRM provides users with streamlined data entry, freeing them from having to transfer information between systems. And it's more than just a dialer: It also incorporates presence technology that allows users to easily see when someone they're trying to reach is busy or available on their desktop or smart device.

Call Reporting

Receptionist Console

The Horizon Receptionist Console is a low-cost way of managing your essential call routing and monitoring multiple contacts or sites. The Horizon Receptionist Console adds valuable features to existing phone systems, including remote extension dialling, pick-up/selective call handling, call queueing and message waiting for indicator, and other valuable applications.

Horizon Call Centre

Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal. The Horizon Call Centre system has been designed to enable you to create your outsourced call centre, even if you have limited technical knowledge.

Our Horizon add-on service enables businesses to easily manage their call centre environments, boost the productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.

Horizon is a flexible and easy-to-use virtual call centre solution for your business. Automatically capture data from your incoming calls, handle sales events and inquiries, process orders or even provide service support to your customers. Horizon Call Centre is fully hosted with the flexibility to be used on any device, including PC, Mac, tablet, smartphone and VoIP phones.

Call Recording

Call Recording is ideal for businesses looking to capture inbound and outbound conversations and store them in a secure, cost-effective cloud environment. Auto features ensure simple installation and superior sound quality, while advanced features such as admin alerts and playback notifications simplify the management of calls.

Horizon is a complete call recording solution that automatically records all incoming and outgoing calls across physical, virtualised and cloud-based environments, across all devices, including desk phones, mobile apps, soft clients and web services.

Learn more

SIP Trunking Solutions

If your organisation is on a tight budget and can't justify the expense of ISDN, SIP trunking offers a cost-effective alternative for routing calls to and from landlines.

Horizon Enhancements

Horizon can make your business more efficient, more reliable and more profitable. With the flexibility of a hosted system, you will be able to change your service or even rebrand quickly and easily with minimal disruption to your business.

SIP Trunk Call Manager

SIP Trunk Call Manager enables you to define call handling policies for each of your SIP users' phone devices. You can also give them the capability to work together in group calls, conference calls, chat conferences, call recording, start menu start-up bar, and allow them to transfer calls to one another.

Toll Fraud

In minutes, your system is protected from illegal toll fraud. Bolt-on to any analogue or digital system and safeguard your company’s telephone lines from Toll Fraud – a silent killer costs UK businesses 40 million pounds a year.

Contact Centres

We can help you manage contacts from multiple sources, including email, mobile and social media, to provide a better customer experience. You improve your brand’s presence, increase your reach and reduce your costs.

Link Pay+

Open your door to the world of payments with Link Pay, a new payment method. Link Pay allows customers to make secure payments using any device and any channel. Link Pay creates a straightforward experience for cardholders while giving merchants the flexibility to accept payment in the most convenient way for them.